REC Center Rules, Regulations, & Terms

Program Cancellation & Refund Requests

Avoid Cancellation:

  • Most classes need a set minimum number of participants to be able to run them. Please register at least a week before the start date.

  • All programs have a minimum and maximum enrollment. If the minimum enrollment is not met one week prior to the program date, the Park District may have to cancel, postpone, or consolidate the program with another program. If the program is cancelled, full credits will be issued.

  • Once the maximum enrollment is met for a class, a waiting list may be formed. We will create additional classes when feasible and your will be contracted. Payment is NOT due when being waitlisted. If a spot opens, waitlist members will be contacted and then payment will be made.

Programs/Classes/Leagues:

  • To withdraw from a program, a refund application must be completed. An administrative fee of $5 shall be deducted from the amount of the refund to offset the cost of processing the refund. A full refund, less the fee, will be granted if the application for refund is filed at least one week prior to the scheduled start of the program or activity. To avoid the $5 administration fee, the refund amount may be credited to another program fee. Refunds will not be granted after the registration deadline. All program refunds are subject to the program coordinator’s approval. A full refund will be issued if the Park District reschedules or cancels a class.

Passes/Memberships:

  • Refunds will not be approved on Park District passes or memberships, however refunds may be requested on passes or memberships for two reasons: major illness and/or injury with a doctor’s note or a move outside of a 45 mile radius with proof of primary residency (updated ID, utility bill, etc.).  Passes, memberships, and cards are non-transferable.

Membership Freeze:

  • Membership Freeze will not be approved on Park District memberships unless for two reasons: major illness and/or injury with a doctor’s note OR a move outside of a 45-mile radius. Requested freezes will only be considered for a maximum of 3 consecutive months with a year and if written request is received 30 days in advance.

Rentals/Reservations:​

  • Rentals, shelters, pool cancellations must be made one week in advance in order to receive a 100% refund. Less than one, no refunds will be given.

Refund Policy:​

  • Refunds or household credits are not given for classes missed/forgotten or for changes in personal schedules by the participant.

  • After a program/event has started, a refund may be issued for medical or other circumstances (relocation, death in the family) as approved by District staff. Proof will be required in writing prior to the refund being issued. The refund will be prorated for the services used.

  • Refunds of $10 or less will only be applied to District account to be used for future programming. Refunds exceeding $10 can be returned to the participant by credit card (if applicable) or paper check (one week processing time.) If refund is returned by CC or check, a $5 administrative fee will apply.

Enrollment & Lost Keycard Fee

All members age 11 or over receiving a keycard must pay a one-time enrollment fee upon joining/rejoining The REC Center. The enrollment fee covers the cost of the access keycard and processing. A $10 lost keycard fee will be applicable to all lost or stolen cards. When a membership is cancelled, the keycard must be returned within one week or a $10 fee will be charged automatically to the credit card on file or Park District account.

Termination

Membership plans are continuous. If a member wishes to terminate or change their membership in any way, they must give The REC Center 30 DAYS WRITTEN NOTICE. (Member must complete the membership cancellation form.)

Returned Payments

Personal checks will be accepted as payment for District activities. Checks returned for any reason will be assessed a $25 returned check fee. Park District privileges will be revoked, until restitution is made. Should the member’s Bank or Credit Card Company not honor any membership draft for any reason, the member is responsible for that payment plus a $25 SERVICE CHARGE applied by The Flagg-Rochelle Community Park District and any service fee the Bank or Credit Card Company may make.

Discrepancies

All billing discrepancies must be reported within 90 DAYS of the original transaction date. Automatic drafts will be withdrawn on the business day closest to the assigned draft date. If The REC Center’s first attempt to charge the member’s card is declined, the Flagg-Rochelle Community Park District reserves the right to retry the charge within 5 business days of original attempt.

Residency Definition

The Flagg-Rochelle Community Park District is an independent unit of local government as is the City of Rochelle, Rochelle schools, Flagg-Township, and Rochelle Library District. All have different corporate boundaries which define a resident and non-resident. A Rochelle mailing address does not guarantee you are a resident of the Park District. If you are uncertain whether you are a resident of the District (i.e., eligible to register for programs and facilities at resident rates,) please first check your property tax bill or Voter's Registration Card, or check the boundary map. For more information, contact the Administrative Office at (815) 562-7813 or stop in during business hours.

Those living outside of Park District boundaries will be classified as non-resident and will be subject to a 20% increase on programming.

Military Discount

The Flagg-Rochelle Community Park District offers a 10% Military Discount on individual memberships to all Active Duty Military and Veterans who have been honorably discharged or generally discharged under honorable conditions.  We want to honor those who have served our country!

Photography/Social Media Policy

Please be aware that by registering for a program, class, or membership, participating in an activity, attending an event, or using District facilities or property, you authorize the District to use photos and video footage for promotional purposes in District publications, advertising, marketing materials, brochures, event flyers, social media, and the District's website without additional prior notice or permission and without any compensation to you. All photos and videos are property of the District. Photos and video of participants in programs or special events and users of District facilities or parks are used in publicizing and promoting the District. Staff does not use any identification in marketing materials. Please tell an instructor or the photographer if you do not want to be photographed or videotaped at each class.

Oops!

The Flagg-Rochelle Community Park District staff has made every effort to prepare our marketing material as accurately as possible, however, errors can occur. Circumstances may require that adjustments be made to programs, fees, schedules, etc. The Park District reserves the right to make any such adjustments. We apologize for any inconvenience these errors may cause

Lost & Found

Personal items brought to any Flagg-Rochelle Community Park District facility are the responsibility of the individual. Items found in any Park location will be kept at The REC Center front desk for 2 weeks. After two weeks, items will be donated.

General Conduct Policy

Participants are expected to exhibit appropriate behavior at all times. To make programs safe and enjoyable for everyone, the Flagg-Rochelle Community Park District has developed these guidelines:

  • Show respect to all participants

  • Refrain from using foul language

  • Refrain from causing bodily harm to yourself and others

  • Refrain from damaging equipment, supplies, and facilities

The Park District reserves the right to dismiss a participant for infraction of the conduct policy. Each situation will be evaluated on its own merit.

Etiquette

Our goal is to keep The REC a safe/clean facility that is available to all people. For that to happen, we ask that all patrons follow our etiquette guidelines below:

  • Any time equipment is used throughout the facility, please make sure to return it to where it belongs and clean if applicable.

  • No portable speakers or outward playing music devices will be allowed in the facility.

  • Inappropriate/derogatory behavior, language, or harassment will not be tolerated. A patron breaking this rule will be asked to leave the facility immediately and could lose membership access.

  • Physical contact including but not limited to sparring, fighting, wrestling, holds, and throws are prohibited outside of approved instruction.

  • All members and guests must check in at the front desk during normal building hours for the facility. The after-hours fitness access door is only open when the rest of the building has closed.

  • No foods or liquids, other than water, will be allowed outside the concessions/lobby area of the facility unless otherwise approved by staff for a special event or circumstance.

  • Pets, alcoholic beverages, and smoking (including vaping) are prohibited. Service animals are permitted.

  • If an injury occurs, seek assistance from the nearest REC employee. If an employee is not in the area, patrons should notify the front desk. Intercom is available in the locker rooms and panic button in the fitness center for emergencies.

  • Facilities and equipment must be used for intended purposes only.

  • The Flagg Rochelle Community Park District is not responsible for lost, damaged, or stolen articles. 

  • Abuse of equipment, other patrons, and staff will not be tolerated; offenders may lose use of privileges with no refund. Profanity will not be tolerated.

  • When parking, patrons must not block entrance, exit and emergency exits. 

  • Patrons should make special needs known to center staff, and every attempt will be made to meet these needs. 

  • Children ages 10 or younger must be accompanied by an adult/guardian age 16 or older at all times. 

Fitness Center

  • The afterhours entrance located on the west side of the building will only be accessible after the rest of the building has been closed.

  • Members and guests 13-15 years of age must be accompanied by an adult at all times, and must have completed our youth orientation fitness program. 

  • Bags, equipment, and personal items should be stored in cubbies, lockers, and not on the floor. 

  • Except for capped water bottles, food and drinks are prohibited in the Fitness Center.

  • Report any broken/malfunctioning equipment to a staff member.

  • No equipment is to be moved from its designed area and may not be taken out of the Fitness Center. 

  • Do not drop weights or let the weight stack slam.

  • The Rochelle Park District provides wipes for patrons to clean equipment after they have completed workouts. Users must wipe equipment clean after each use.

  • Only personal trainers employed by the Rochelle Park District are allowed to train members at The REC.

  • No outside personal trainers are allowed to train members.

  • Be courteous to other participants – rotate equipment during peak times.

  • It is the member’s responsibility to follow posted rules. Please ask the staff on duty if you have any questions or need assistance. 

  • Fitness @ 5 classes are included in REC Fitness memberships, but spots may be filled. Please register for your spot to avoid any inconvenience. 

Aquatic Center

  • No running on deck.

  • No diving without a park district employed swim team coach. Diving blocks are for swim team/swim lesson use only.

  • Breath holding and prolonged underwater swimming is prohibited.

  • All patrons must shower before entering the pool.

  • Personal bags must be kept in specified areas.

  • No food, gum or any kind of glass container.

  • Only water bottles allowed in the Aquatic Center area.

  • Horseplay is prohibited.

  • Guests with open wounds, respiratory illnesses, and other conditions that are infectious or communicable are prohibited in the pool.

  • Swimmers are to circle swim and are limited when the pool becomes crowded during lap swim hours.

  • All non-swimmers must remain in the shallow area of the pool.

  • Please refrain from talking to the lifeguards while they are on the stand; their first priority is safety.

  • All guests must obey the management and lifeguards.

  • Our trained, certified lifeguards ensure the safety of all swimmers. If a lifeguard asks you to move to another lane, please do not be insulted or argue with lifeguard.

  • Patrons must leave the Aquatic Center through the locker rooms, unless in case of an emergency.

  • When you hear one long continuous whistle, you are to exit the water immediately.

  • No street shoes or strollers are allowed on the pool deck.

  • All young children should be within arm’s reach of an adult (16 years+.) Limit 2 children per person (one for each arm.)

  • Band-Aids of any kind are not permitted.

  • Swim diapers are required for swimmers 3 & under.

  • Diaper changing on the pool deck is prohibited.

  • When lifeguard is NOT on duty, swim at your own risk.

  • For the safety of all patrons, the lifeguards reserve the right to require a swim test of any patron prior to entering the deep end.

  • Lap swimming is permitted during normal operating hours in the designated lanes. These lanes are for lap swimmers only; all other swimming in this area is strictly prohibited.

  • Lifeguards also reserve the right to ask that personal swim equipment (paddles, fins, etc.) not be used during certain peak times when they are deemed dangerous to other swimmers.

  • United States Coast Guard-approved lifejackets are the only acceptable outside floatation device and are available to borrow in the bins provided. Noodles, floaties, rafts, etc., are not permitted.

Commit to Get Fit!

A commitment of 12 consecutive monthly payments to a happier and healthier you! Members that Commit to Get Fit are entering into a legally binding contract and are financially responsible for the contractual time, even if a request to cancel membership occurs prior to end of contract.

  • This is an ongoing agreement; the membership will continue after the contracted term unless the member provides the District in writing at any time (but at least 30 days) before the end of the minimum term that they wish to cancel their Membership. If the cancelation request is before the end of the minimum term, but is less than 30 days before, the Membership will continue for another 30 days before it ends. If this is an ongoing agreement (after the contractual term) members can cancel any time by written documentation to the District at least 30 days prior.

  • This agreement sets out your rights to use the District facilities and services and the responsibilities members have to comply with. These responsibilities, including payment of Membership Fees, do not depend on how often you use our facilities and services.

Cooling Off

You can cancel this Agreement within 7 days from the Start Date by giving us written notice.

Your Safety

  • You agree to give us all relevant health and fitness information before or during any exercise. Each time you use the Facilities and Services, you must ensure you are in good physical condition and know of no medical or other reason why you should not exercise. If unsure, you should seek medical guidance.

  • Premises have security cameras recording 24-hours a day (except in bathrooms/locker rooms) and may have remote video guarding services. This system is used for security purposes but does not guarantee against harm. You should contact the REC manager if you have questions on this.

  • REC Fitness has a panic button for safety and security reasons and to alert a security company in emergencies. (For example, if you are or feel threatened or need medical help during afterhours.) You agree to use it only in an emergency. If you deliberately use emergency apparatus inappropriately, you agree to pay for any costs, loss or damages incurred because of this inappropriate use. The REC also has an emergency crisis response procedure displayed which must be followed in emergencies.

VIP Privileges

VIP Privileges such as JumpStart, Free Friend Friday, or Guest Passes vary based on membership type and promotional events; for more information please consult a REC Staff member. Most of our VIP Privileges are combined with seasonal promotional events. However, we consider all of our members very important to us! If you feel your needs are not being met, you have a question or request, or any other issue please contact one of our staff members and they will be happy to help!

JumpStart

  • Our JumpStart program is an orientation to The REC Center and everything that is included with your membership. A staff member will meet with you to answer any questions before you get started on your fitness journey. 20-Minute JumpStart sessions can be scheduled at your convenience with the fitness manager or other staff member. The meeting will include the following:

    • In-Depth tour of the areas/equipment that you are interested in using

    • Creation of an exercise plan to create accountability and an easy to follow plan for you

    • Optional health assessment that will help show your current health status 

    • Presentation of our group training/personal training offerings 

    • REC Fitness merchandise available 

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©2020 Flagg-Rochelle Community Park District - All Rights Reserved

CONTACT US

802 Jones Road

Rochelle IL 61068