REC Center Rules, Regulations, & Terms

Program Cancellation & Refund Requests

Avoid Cancellation:

  • Most classes need a set minimum number of participants to be able to run them. Please register at least a week before the start date.

  • All programs have a minimum and maximum enrollment. If the minimum enrollment is not met one week prior to the program date, the Park District may have to cancel, postpone, or consolidate the program with another program. If the program is cancelled, full credits will be issued.

  • Once the maximum enrollment is met for a class, a waiting list may be formed. We will create additional classes when feasible and your will be contracted. Payment is NOT due when being waitlisted. If a spot opens, waitlist members will be contacted and then payment will be required.

Programs/Classes/Leagues:

  • To withdraw from a program, a refund application must be completed. An administrative fee of $5 shall be deducted from the amount of the refund to offset the cost of processing the refund. A full refund, less the fee, will be granted if the application for refund is filed at least one week prior to the scheduled start of the program or activity. To avoid the $5 administration fee, the refund amount may be credited to another program fee. Refunds will not be granted after the registration deadline. All program refunds are subject to the program coordinator’s approval. A full refund will be issued if the Park District reschedules or cancels a class.

Passes/Memberships:

  • Refunds will not be approved on Park District passes or memberships, however refunds may be requested on passes or memberships for two reasons: major illness and/or injury with a doctor’s note or a move outside of a 45 mile radius with proof of primary residency (updated ID, utility bill, etc.).  Passes, memberships, and cards are non-transferable.

Membership Freeze:

  • Membership Freeze will not be approved on Park District memberships unless for two reasons: major illness and/or injury with a doctor’s note OR a move outside of a 45-mile radius. Requested freezes will only be considered for a maximum of 3 consecutive months within a year and if written request is received 30 days in advance.

Rentals/Reservations:​

  • Rentals, shelters, pool cancellations must be made one week in advance in order to receive a 100% refund. Less than one, no refunds will be given.

Refund Policy:​

  • Refunds or household credits are not given for classes missed/forgotten or for changes in personal schedules by the participant.

  • After a program/event has started, a refund may be issued for medical or other circumstances (relocation, death in the family) as approved by District staff. Proof will be required in writing prior to the refund being issued. The refund will be prorated for the services used.

  • Refunds of $10 or less will only be applied to District account to be used for future programming. Refunds exceeding $10 can be returned to the participant by credit card (if applicable) or paper check (one week processing time.) If refund is returned by CC or check, a $5 administrative fee will apply.

Enrollment & Lost Keycard Fee

All members age 11 or over receiving a keycard must pay a one-time enrollment fee upon joining/rejoining The REC Center. The enrollment fee covers the cost of the access keycard and processing plus a $10 deposit. Deposit will be returned at the end of a membership if the keycard is returned in working condition. A $10 lost keycard fee will be applicable to all lost or stolen cards. When a membership is cancelled, the keycard must be returned within one week or the deposit will be lost.

Termination

Membership plans are continuous. If a member wishes to terminate or change their membership in any way, they must give The REC Center 30 DAYS NOTICE . (Member must complete the membership cancellation form on the District website.)

Returned Payments

Personal checks will be accepted as payment for District activities. Checks returned for any reason will be assessed a $25 returned check fee. Park District privileges will be revoked, until restitution is made. Should the member’s Bank or Credit Card Company not honor any membership draft for any reason, the member is responsible for that payment plus a $25 SERVICE CHARGE applied by The Flagg-Rochelle Community Park District and any service fee the Bank or Credit Card Company may make.

Discrepancies

All billing discrepancies must be reported within 90 DAYS of the original transaction date. Automatic drafts will be withdrawn on the business day closest to the assigned draft date. If The REC Center’s first attempt to charge the member’s card is declined, the Flagg-Rochelle Community Park District reserves the right to retry the charge within 5 business days of original attempt.

Residency Definition

The Flagg-Rochelle Community Park District is an independent unit of local government as is the City of Rochelle, Rochelle schools, Flagg-Township, and Rochelle Library District. All have different corporate boundaries which define a resident and non-resident. A Rochelle mailing address does not guarantee you are a resident of the Park District. If you are uncertain whether you are a resident of the District (i.e., eligible to register for programs and facilities at resident rates,) please first check your property tax bill or Voter's Registration Card, or check the boundary map. For more information, contact the Administrative Office at (815) 562-7813 or stop in during business hours.

Those living outside of Park District boundaries will be classified as non-resident and will be subject to a 20% increase on programming.

Military Discount

The Flagg-Rochelle Community Park District offers a 10% Military Discount on individual memberships to all Active Duty Military and Veterans who have been honorably discharged or generally discharged under honorable conditions.  We want to honor those who have served our country!

Photography/Social Media Policy

Please be aware that by registering for a program, class, or membership, participating in an activity, attending an event, or using District facilities or property, you authorize the District to use photos and video footage for promotional purposes in District publications, advertising, marketing materials, brochures, event flyers, social media, and the District's website without additional prior notice or permission and without any compensation to you. All photos and videos are property of the District. Photos and video of participants in programs or special events and users of District facilities or parks are used in publicizing and promoting the District. Staff does not use any identification in marketing materials. Please tell an instructor or the photographer if you do not want to be photographed or videotaped at each class.

Oops!

The Flagg-Rochelle Community Park District staff has made every effort to prepare our marketing material as accurately as possible, however, errors can occur. Circumstances may require that adjustments be made to programs, fees, schedules, etc. The Park District reserves the right to make any such adjustments. We apologize for any inconvenience these errors may cause

Lost & Found

Personal items brought to any Flagg-Rochelle Community Park District facility are the responsibility of the individual. Items found in any Park location will be kept at The REC Center front desk for 2 weeks. After two weeks, items will be donated.

General Conduct Policy

Participants are expected to exhibit appropriate behavior at all times. To make programs safe and enjoyable for everyone, the Flagg-Rochelle Community Park District has developed these guidelines:

  • Show respect to all participants

  • Use appropriate language

  • Treat others and yourself with respect

  • Take ownership in the equipment, supplies, and facilities

The Park District reserves the right to dismiss a participant for infraction of the conduct policy. Each situation will be evaluated on its own merit.

Etiquette

Our goal is to keep The REC a safe/clean facility that is available to all people. For that to happen, we ask that all patrons follow our etiquette guidelines below:

  • Any time equipment is used throughout the facility, please make sure to return it to where it belongs and clean if applicable.

  • No portable speakers or outward playing music devices will be allowed in the facility.

  • Inappropriate/derogatory behavior, language, or harassment will not be tolerated. A patron breaking this rule will be asked to leave the facility immediately and could lose membership access.

  • Physical contact including but not limited to sparring, fighting, wrestling, holds, and throws are prohibited outside of approved instruction.

  • All members and guests must check in at the front desk during normal building hours for the facility. The after-hours fitness access door is only open when the rest of the building has closed.

  • No foods or liquids, other than water, will be allowed outside the concessions/lobby area of the facility unless otherwise approved by staff for a special event or circumstance.

  • Pets, alcoholic beverages, and smoking (including vaping) are prohibited. Service animals are permitted.

  • If an injury occurs, seek assistance from the nearest REC employee. If an employee is not in the area, patrons should notify the front desk. Intercom is available in the locker rooms and panic button in the fitness center for emergencies.

  • Facilities and equipment must be used for intended purposes only.

  • The Flagg Rochelle Community Park District is not responsible for lost, damaged, or stolen articles. 

  • Abuse of equipment, other patrons, and staff will not be tolerated; offenders may lose use of privileges with no refund. Profanity will not be tolerated.

  • When parking, patrons must not block entrance, exit and emergency exits. 

  • Patrons should make special needs known to center staff, and every attempt will be made to meet these needs. 

  • Children ages 10 or younger must be accompanied by an adult/guardian age 16 or older at all times. 

Fieldhouse

  • Ages 11 and older may be in the fieldhouse without parental supervision.

  • Gum, sunflower seeds, and tobacco products are prohibited in the facility.

  • Food and drinks are not permitted, except capped water bottles.

  • Please bring your own sports equipment as rentals may be limited.

  • Please do not hang on permanent athletic equipment. (Soccer goals, batting cages, hoops, etc.)

  • Headphones are required when using personal audio equipment.

  • Please keep walking path, turf fields, and courts clear of any personal belongings.

  • Patrons must abide by dress code and general conduct policy.

Fitness Center

  • The afterhours entrance located on the west side of the building will only be accessible after the rest of the building has been closed.

  • Ages 13-15 are required to have adult supervision in the Fitness Center and have completed our youth fitness program.

  • Bags, equipment, and personal items should be stored in cubbies, lockers, and not on the floor. 

  • Except for capped water bottles, food and drinks are prohibited in the Fitness Center.

  • Headphones required when using personal audio equipment.

  • Please report any equipment issues to a staff member.

  • Equipment is to remain within the Fitness Center; please replace weights and equipment to their designated space after use.

  • Refrain from dropping weights or letting the weight stack slam.

  • Users must clean equipment after each use.

  • Fitness Classroom is primarily designed for group fitness classes and personal training.

  • Fitness Center free weights will not be allowed into the Classroom without approval from Fitness Center Staff.

  • Only personal trainers employed by the Rochelle Park District are allowed to train members at The REC.

  • No outside personal trainers are allowed to train members.

  • Members are encouraged to rotate equipment during peak times.

  • It is the member’s responsibility to follow posted rules. Please ask the staff on duty if you have any questions or need assistance. 

  • Fitness @ 5 classes are included in REC Fitness memberships, but spots may be filled. Please register for your spot to avoid any inconvenience. 

Aquatic Center

  • Please exit the water immediately when you hear one, long, continuous whistle.

  • Upon recommendation from the National Lightning Safety Institute, at the first sound of thunder or lightning within 10 miles, all pools will be closed. Patrons must exit the water until 30 minutes after the last sound of thunder or until lightning is over 10 miles away.

  • Patrons swim at their own risk when a lifeguard is not posted. During adult swim, all swimmers must be 16 years of age or older. It is recommended that you not swim alone.

  • Even when a lifeguard is posted, children 10 and under must be supervised by an individual 16 years of age or older.

  • Young children who are non-swimmers and anyone wearing a life jacket must be accompanied in the water within an arm’s reach by an individual 16 years of age or older.

    • United States Coast Guard-approved lifejackets are the only acceptable outside floatation device and are available to borrow.

  • ADA-approved chair lifts are available in both pools.

  • Please only enter and exit through locker rooms except in case of emergency.

  • Clean, appropriate family-friendly swimsuits are required for all swim patrons. Clean t-shirts or shorts may be worn over swim apparel. Undergarments, thong bikinis, and cut-off jeans are not allowed.

  • Guests with open wounds, respiratory illnesses, and other conditions that are infectious or communicable are prohibited in the pool; bandages are not permitted in the pools.

  • Swim diapers are required for swimmers 3 & under; diaper changing on the pool deck is prohibited.

  • Appropriate pool toys are allowed in the REC pool. Pool toys are allowed in the LAP pool (only during designated open swim times). 

    • Hard throwing toys, squirt guns, inflatable toys (including air-filled floaties, beach balls, rings, rafts, etc.) mermaid tails, snorkels and boogie boards are NOT allowed at any time.

    • Lifeguards reserve the right to prohibit the use of pool toys when they are deemed dangerous to other patrons or during designated pool activities, such as swim lessons.

  • Running on deck, horseplay, breath holding, prolonged underwater swimming, and any other behaviors deemed unsafe by aquatic staff are prohibited.

  • Patrons are to obey management and lifeguards. Please refrain from talking to the lifeguards while they are on the stand; their priority is patron safety.

  • For the safety of all patrons, staff reserves the right to require a swim competency test of any patron prior to entering the lap pool.

  • Diving is NOT permitted in the REC pool or in the lap pool unless supervised by a park district employed swim team coach. Diving blocks are for swim team/swim lesson use only.

  • Swimmers are asked to circle swim in the lap pool and may have a 45-minute time limit imposed when the pool becomes crowded during lap swim hours - lap swimming/water running is permitted during normal operating hours in the designated lap pool lanes. 

  • Patrons are not to hang on, play with or swim over the top of the lap pool lane lines.

Commit to Get Fit!

A commitment of 12 consecutive monthly payments to a happier and healthier you! Members that Commit to Get Fit are entering into a legally binding contract and are financially responsible for the contractual time, even if a request to cancel membership occurs prior to end of contract.

  • This is an ongoing agreement; the membership will continue after the contracted term unless the member provides the District in writing at any time (but at least 30 days) before the end of the minimum term that they wish to cancel their Membership. If the cancelation request is before the end of the minimum term, but is less than 30 days before, the Membership will continue for another 30 days before it ends. If this is an ongoing agreement (after the contractual term) members can cancel any time by written documentation to the District at least 30 days prior.

  • This agreement sets out your rights to use the District facilities and services and the responsibilities members have to comply with. These responsibilities, including payment of Membership Fees, do not depend on how often you use our facilities and services.

Cooling Off

You can cancel this Agreement within 7 days from the Start Date by giving us written notice.

Afterhours Fitness Access

The REC Fitness Center will be open 24/7 via access through Door #6 on the west side of the facility with your keycard. By utilizing our facility, you understand and accept that violations of club rules are subject to fines, suspensions of use and possible termination of an agreement with full and immediate billing of remaining contract period. Please be informed that members that allow door access to an individual not using their member key card will be subject to a fine of $50 for the first violation and $100 for the second violation or possibly termination of membership. While the club is monitored and recorded 24/7 by video surveillance, security is still a number one priority. Every person that enters the club must do so by using their own key card every time they enter.

Rules to remember:

  • Never permit someone else to use your key.

  • Do not allow someone to “tailgate” you into the facility.

  • Guests may not accompany you through the Afterhours Door without their own active key card; all guests must receive prior permission.

  • Do not hold or open the door for someone during “afterhours”, even if you know them. 

  • Individuals under the age of 16 are not allowed to use the Fitness Center during afterhours – even if accompanied by an adult.

  • Activate the panic button by the lockers at the Afterhours Door for emergency services to be dispatched. 

  • Report a lost or stolen key card immediately to the front desk, so that it can be disabled.

Our number one goal is to keep our members safe and maintain a secure environment, therefore any violation of the above rules/policies will result in a fine that will be charged directly to your Park District household. If you have any questions or concerns, please do not hesitate to stop by the front desk for more information.

Your Safety

  • You agree to give us all relevant health and fitness information before or during any exercise. Each time you use the Facilities and Services, you must ensure you are in good physical condition and know of no medical or other reason why you should not exercise. If unsure, you should seek medical guidance.

  • Premises have security cameras recording 24-hours a day (except in bathrooms/locker rooms) and may have remote video guarding services. This system is used for security purposes but does not guarantee against harm. You should contact the REC manager if you have questions on this.

  • REC Fitness has a panic button for safety and security reasons and to alert a security company in emergencies. (For example, if you are or feel threatened or need medical help during afterhours.) You agree to use it only in an emergency. If you deliberately use emergency apparatus inappropriately, you agree to pay for any costs, loss or damages incurred because of this inappropriate use. The REC also has an emergency crisis response procedure displayed which must be followed in emergencies.

VIP Privileges

VIP Privileges such as JumpStart, Free Friend Friday, or Guest Passes vary based on membership type and promotional events; for more information please consult a REC Staff member. Most of our VIP Privileges are combined with seasonal promotional events. However, we consider all of our members very important to us! If you feel your needs are not being met, you have a question or request, or any other issue please contact one of our staff members and they will be happy to help!

JumpStart

  • Our JumpStart program is an awesome add-on to get you started on your fitness journey! A JumpStart is a 60-minute, one-on-one session that can be scheduled at your convenience with one of our certified staff members! For just $25, you will receive: 

    • An in-depth tour of the facility and a lesson on how to use the equipment. 

    • A personalized exercise plan to get you started.

    • Optional health assessment that will give you areas for improvement and goals.

    • Presentation of our group training/personal training offerings.