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REFUND/Freeze/Cancellation REQUEST

Program Refund Policy

  • Refund Application: To get a refund for withdrawing from a program, you need to fill out a refund application.

  • Administrative Fee: A $5 fee is deducted from your refund for processing costs.

    • Alternative to Fee: If you prefer, you can transfer the refund amount as a credit towards another program instead of paying the $5 fee.

  • Full Refund Criteria: You'll receive a full refund (minus the $5 fee) if you apply for the refund at least 10 days before the program starts.

  • Deadline for Refunds: Refunds are not available after the registration deadline has passed.

  • Approval Needed: The program coordinator must approve all refund requests.

  • Program Cancellation Refund: If the Park District cancels or reschedules a program, you'll receive a full refund.

Membership Freeze Policy

Memberships can be frozen for up to 3-consecutive months in a 12-month period. During this time, access to the facility is suspended and length of freeze will be added onto the end of a member's existing contract. A minimum of a 30-day notice is required for all freeze requests. The freeze request below needs to be completed monthly. 

Membership Cancellation Policy

  • Cancellation Eligibility: Annual and EFT Memberships can be considered for cancellation, but not for unused facility access.

  • Contract Membership Cancellation Reasons: You can cancel if you have a physician’s note advising against use or if you permanently move more than 45 miles away. Proof is required (e.g., new driver's license, utility bill, sale papers, or lease).

  • Contract Membership Cancellation: EFT Memberships continue after the first year on a month-to month basis.
    A 30-day notice and a completed cancellation form are required for all cancellations.

  • Refunds: Refunds are not available for memberships except in specific circumstances.

  • Non-transferable: Memberships and cards cannot be transferred to another person.

Refund/Freeze/Cancellation Request
I am reqesting a:

Your change request has been submitted. You will receive an email confirmation once it has been processed. These are processed once per month by the 25th of the month.

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