Program Refund Policy
To withdraw from a program, a refund application must be completed. An administrative fee of $5 shall be deducted from the amount of the refund to offset the cost of processing the refund. A full refund, less the fee, will be granted if the application for refund is filed at least ten days prior to the scheduled start of the program or activity. To avoid the $5 administration fee, the refund amount may be credited to another program fee. Refunds will not be granted after the registration deadline. All program refunds are subject to the program coordinator’s approval. A full refund will be issued if the Park District reschedules or cancels a class.
Membership Refund/Freeze Policy
Refunds will not be approved on Park District memberships, however cancellations may be requested on memberships for two reasons: major illness and/or injury with a doctor’s note or a move outside of a 45 mile radius with proof of primary residency (updated ID, utility bill, etc.). Memberships and cards are non-transferable.
Memberships can be frozen for up to 3-consecutive months in a 12-month period. During this time, access to the facility is suspended and length of freeze will be added onto the end of a member's existing contract. A minimum of a 30-day notice is required for all freeze requests. The freeze request below needs to be completed monthly.
Membership Cancellation Policy
Annual and/or EFT Memberships may be considered for cancellation. Memberships will not be cancelled or extended for lack of facility use.
Annual Memberships may be cancelled for the following reasons:
• Upon written advice of physician (a note from physician must be provided)
• Moving permanently more than 45 miles from The Flagg-Rochelle Community Park District boundaries (new drivers license, utility bill with new address, sale papers or new lease must be provided.)
EFT Memberships may ONLY be cancelled after the first full year of Membership (unless purchased during pre-sales without a contract.) A minimum of a 30-day notice is required for all cancellations. The cancellation form below needs to be completed.